An organization/company will have a number of products and services they may offer to their customers. Depending on the type of business or service offered the customers may have several doubts/complaints/problems. The "Online Business Service Engine" helps to accomplish this task of solving and clarifying the customers' queries. This product facilitates the user to submit online complaints independent of the system
The "Business Service Engine" can be used by a business organization to provide online support to its customers. This may include questions about their services or even complaints the customers may have. Although a manual system can be done, time plays an important role in customer satisfaction.
A customer always expects services to be offered as soon as possible and the organization is responsible for making sure its customers stay satisfied. As most organizations are going, or are already online, the "Online Business Service Engine" will prove an added advantage to them in this internet world.
Objectives of the Project
The manual submission of complaints and customer servicing has been the most tedious part of the business. The time delay for a response and accuracy of complaint solving plays as vital role for customer servicing. This scenarios and objectives play the mandatory development of application to serve the customer with customer service satisfaction. This System will allow the business process to run efficiently and will be used to assist or satisfy the customer by giving a brief solution for their complaint within a minimum time. The Customer receives the solution within a day online.
The customers may arise with many problems which cannot be solved at the same time with full support by the business. The main aim of the business is the Customer satisfaction. This system helps the customers to give their problems online whenever the customer needs, without any constraints implied on them. This system helps the customers to briefly explain their complaint without any hesitation. Through this system the customers are assisted with some predefined complaints and immediate solutions which save the precious time of the customers. The customers receive the solutions for their complaint within a day and the customer can also view the status of the complaint at any time using the complaint no. Through this system the customers receive a brief solution for their complaint.
Hard ware Specification :
- Processor : Intel P-VI based system
- Processor Speed : 250 MHz to 833MHz
- RAM : 512MB to 1024 MB
- Hard Disk : 2GB to 30GB
- Key Board : 104 keys
- Software : Visual Studio .Net 2005
- Language : C# .Net
- Database : SQL Serve-2005, Oracle-9i
- Operating System : Windows 2000,XP,2003
- Web Technologies : HTML, Java Script, ASP.NET